Case Study

The Refillery

Location: Newington, Edinburgh

“My dream became a reality because of the support from DSL”.

Kelly Wright, Owner, The Refillery


With 20 years in the food manufacturing industry, Kelly was acutely aware that food packaging consumed 25% of global plastic production. Many shoppers were also very aware of the adverse environmental impact of plastic and were demanding less use. Retailers were not adequately responding so Kelly set about addressing that demand. In 2019 she quit her job and started her new business – THE REFILLERY. Her aim was to provide plastic free food packaging  hence encouraging progress towards zero waste, an organic lifestyle and support for local city farms and community gardens.


The Refillery is in Newington, Edinburgh –  It has over 1000 products, all ethically sourced with zero plastic and a local click & collect and Cargo Bike delivery services are available. Non-perishables are posted nationwide.


Kelly has created a shop that is fresh, spacious , easy to navigate and with a range of stock to suit everyone. The 50 gravity fed dispensers and 30 scoop bins create a real wow factor for shoppers. An easy-to-use weighing system allows customers to pre-weigh their empty containers (printing a barcode), fill them, then reweigh and scan the barcode which deducts the weight of the container. What’s not to like !


“From initial contact right through until now – DSL was just so supportive”