1. Our Commitment

At DSL Business Finance, we are committed to providing excellent service. If something goes wrong, we want to know about it so we can put things right and improve for the future.

This policy explains how you can make a complaint and what you can expect from us.

2. How to Make a Complaint

If you are unhappy with any aspect of our service, please get in touch using one of the following methods:

By email:
info@dsl-businessfinance.co.uk

By phone:
0141 425 2930

By post:
DSL Business Finance
Moorpark Court
5 Dava Street
Glasgow G51 2JA

Please provide as much detail as possible, including your name, contact details, and any relevant reference numbers or information.

3. What Happens Next?

Once we receive your complaint, we will follow these steps:

• We will acknowledge receipt of your complaint no later than the end of the next working day.
• Your complaint will be reviewed by our Complaints Officer, who is responsible for investigating and resolving complaints fairly and promptly.
• If the matter can be resolved quickly, we may provide a final response within three working days.
• If further investigation is required, we will provide a final written response within eight weeks of receiving your complaint.

If we are unable to provide a final response within eight  weeks, we will explain the reason for the delay and inform you of your right to refer the complaint to the Financial Ombudsman Service.

 4. If You’re Not Satisfied

If you are not happy with the outcome, you may request a further review. If you are still dissatisfied after our final response, and your complaint relates to a regulated financial service, you may refer the matter to:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR
0800 023 4567
www.financial-ombudsman.org.uk

You must contact the Ombudsman within 6 months of our final response.