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Consumer Duty Questionnaire – Successful Application

Consumer Duty Questionnaire - Successful Application

Consumer Duty Questionnaire
Successful Application

1. Were you happy with the information provided about the loan during the application process?
2. How would you rate the clarity and transparency of the information provided to you?
3. Were the risks associated with the personal liability of the loan clearly explained to you?
4. Did you receive loan paperwork that was easy to understand, with minimal jargon?
5. Were you informed verbally about the 14-day cooling off period?
6. How effective was our communication in helping you make informed decisions?
7. Did we take your accessibility requirements into account when communicating with you?
8. Was the information exchange undertaken in an agreed time frame?
9. Regardless of the channel of communication used (e.g., email, phone, in-person), did our communication effectively convey the necessary information?
Name Of Applicant
Name Of Applicant
First
Last

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